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Chief Officer Customer Support
Head
Ukraine, Cyprus, Kazakhstan, Poland, All
TA-21208
- Proven work experience as a CEO or Head of Client Relationship/Customer Support Management or similar role equivalent;
- Solid background in customer acquisition strategies;
- Strong knowledge of CRM systems and principles: particularly customer life-cycle touch-points such as email, SMS, calls and more;
- Technical expertise with CRM and analytical systems;
- Knowledge of communicative with calls, email, SMS, chats, messengers methods and best practices;
- Sales experience;
- English B2-C1 level;
- Desire to relocate to Cyprus.
- Experience in managing contact centers in the Gambling niche;
- Experience in land based or online gambling business;
- BSc in Marketing or a relevant field.
- Monitoring customer relationships with existing and new customers through CRM systems;
- Ensure the CRM system provides an effective sales funnel;
- Develop and implement marketing techniques and strategies that will drive new customers;
- Manage the Registrations, Retention, Activation, Reactivation, depositing and other CRM strategies;
- Suggest new methods to address customers’ needs;
- Assist with organizing promotional events to reach prospective customers;
- Conduct Contact Center research to follow trends and competition.
- An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Marketing, Management, Operations, Engineering and Architecture, etc.;
- Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
- Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;
- Laptop & all necessary equipment for work according to the ecosystem standards;
- Paid vacations, personal events days, days off;
- Paid sick leave;
- Medical insurance;
- Referral program enjoy cooperation with your colleagues and get the bonus;
- Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;
- Free internal English courses;
- Sport Benefit;
- Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated to holidays, etc.;
- Company events, team buildings.
![Oksana Izmailova](https://pin-up.global/wp-content/uploads/2024/08/izmailova.png)
— Do you want to fulfill your dream? Take your career to the next level with PIN-UP — create trends, don’t follow them.
Oksana Izmailova
CHRD PIN-UP GLOBAL